RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package, given good, justified reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

RETURN CONDITIONS: All items must be returned to us in an unused condition suitable for resale. Shipping costs are not refundable.

RETURN COSTS: The return shipping costs are for the customer, and the height of the shippings costs will vary per product/country you must send the product to.

RETURN PROCESSING TIME: We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank

RETURNS FAQ

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to info@miselux.com with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer support team for the possibilities.

At Miselux, we aim to get your products to you as quickly as possible. Once your order is processed, delivery typically takes 5–12 business days depending on your location.

Please note that processing time may take up to 1-3 business days before shipment, and you will receive a confirmation email with tracking details once your order is on its way.

If you have any questions or need assistance with tracking your order, feel free to reach out to us at info@miselux.com

At Miselux, we offer a variety of secure payment options to make your shopping experience smooth and convenient. We accept the following payment methods:

• Visa
• MasterCard
• American Express
• PayPal
• iDeal
• Bancontact
• Klarna
• Maestro
• Shopify Pay
• Google Pay
• Apple Pay

All payments are processed through encrypted and secure gateways to ensure your information is protected. If you have any issues with payment or need assistance, please reach out to us at info@miselux.com

At Miselux, we like to provide you with a care-free shopping experience, so we have decided to cover all shipping fees, on all orders, to anywhere world-wide, which means your shipping fee is totally FREE!

At Miselux, we want to keep you informed every step of the way. Once your order has been processed and shipped, which normally takes 1-3 business days, you’ll receive a confirmation email with a Track & Trace number.

You can use this number to track your package in real time and see its progress. Simply enter the Track & Trace number on our carrier’s website or through the link provided in the email for up-to-date tracking information.

If you have any issues or need help with tracking your order, please reach out to us at info@miselux.com